Privacy Policy

Clarification Text on the Protection of Personal Data

as telveli.com.tr; The privacy and security of your personal data is among our top priorities. In this context, we would like to inform you about your personal data in order to fulfill our disclosure obligation arising from Article 10 of the Law on the Protection of Personal Data No. 6698 ("KVKK"). Personal data means any information that makes your identity specific or identifiable. Telveli.com.tr. Your personal data processed by us, the purposes of processing them, the recipient groups to which they can be transferred, the method of collection, legal reason and your rights regarding the personal data in question are listed below.

A - OUR MEMBERS

1. Which personal data is processed by telveli.com.tr?

People who accept the membership conditions on our site and log in from the website or the application installed on mobile devices and follow and/or buy the products on the platform are defined as "Members". If you become a member on the Telveli.com.tr platform, your personal data below can be processed.

• Your Identity Information: your name, surname, gender and age information, TCKN (only processed in accordance with the legislation if you purchase certain product groups.)
• Your Contact Information: your mobile phone number, delivery address, e-mail address,
• Your Customer Transaction Information: your order and billing information, your delivery transaction information, transaction history information regarding your purchases, your request and complaint information, the information you personally share in your comments and questions if you comment and/or ask a question about the products on the platform, Telveli Information on the content of conversations with the .com.tr assistant via chat,
• Your Transaction Security Information: IP address information, password and password information, cookie information,
• Your Legal Transaction Information: information in correspondence with authorized persons, institutions and organizations, information in lawsuit and enforcement files, your legal information request information,
• Your Audio Recording Information: your audio recording in case you call the call center.

2. What are the purposes of processing your personal data and the collection methods?

Your identity, contact and customer transaction information; Within the scope of our contractual relationship, it is automatically collected and processed in electronic environment from you, mobile application or website for the following purposes.

• Execution of the processes for the establishment and performance of the contract,
• Execution and supervision of finance and accounting processes,
• Execution and supervision of the company's business activities,
• Execution of billing processes,
• Execution of logistics, cargo activities and follow-up of delivery processes,
• Making purchases on the website/mobile applications and confirming the identity information of the transaction,
• In case of your explicit consent, using it in various marketing and advertising activities, providing you with products suitable for your preferences, providing you with a better shopping experience and carrying out activities to increase your satisfaction,
• To increase customer satisfaction, to be able to recognize our customers who shop from the platform and to use them in customer environment analysis, to carry out activities for the development and improvement of the products and services offered by our company,
• Execution of strategic analysis studies,
• Execution of communication activities,
• Presenting products that you may be interested in, taking into account your interests
• Contacting and informing about the conditions, current status and updates of contracts concluded on our platform pursuant to the relevant articles of the Law on Distance Sales Contract and Consumer Protection,
• Informing you about developments, opportunities and innovations on our site, if you have your explicit consent,
• Recognition of our customers who shop from the website and/or mobile applications, carrying out activities for their use in customer environment analysis, and within this scope, conducting surveys in electronic and/or physical environment through contracted institutions,
• Evaluation of your requests, complaints and suggestions regarding our products and services,
• Ensuring you receive information about products,
• Execution of goods and services after-sales support services,
• Execution of information security processes,
• Ensuring the security of operations regarding the Telveli.com.tr platform,
• Ensuring that the activities are carried out in accordance with the legislation,
• Follow-up and execution of legal affairs,
• Informing authorized persons, public institutions and organizations.
• Your transaction security information; Within the scope of our contractual relationship, it is automatically collected and processed electronically from you, mobile application or website for the following purposes.
• Execution of the processes for the establishment and performance of the contract,
• Execution and supervision of the company's business activities,
• Making purchases on the website/mobile applications and confirming the identity information of the transaction,
• In case of your explicit consent, using it in various marketing and advertising activities, providing you with products suitable for your preferences, providing you with a better shopping experience and carrying out activities to increase your satisfaction,
• To increase customer satisfaction, to be able to recognize our customers who shop from the platform and to use them in customer environment analysis, to carry out activities for the development and improvement of the products and services offered by our company,
• Execution of information security processes,
• Ensuring the security of operations regarding the Telveli.com.tr platform,
• Ensuring that the activities are carried out in accordance with the legislation,
• Informing authorized persons, institutions and organizations.
• Your legal transaction information; Within the scope of our contractual relationship, it is automatically collected and processed electronically from you, mobile application, website, for the following purposes.
• Execution of the processes for the establishment and performance of the contract,
• Execution and supervision of the company's business activities,
• Evaluation of your requests, complaints and suggestions regarding our products and services,
• Execution of information security processes,
• Ensuring the security of operations regarding the Telveli.com.tr platform,
• Ensuring that the activities are carried out in accordance with the legislation,
• Follow-up and execution of legal affairs,
• Informing authorized persons, institutions and organizations.
• Your audio recording information; If you contact the call center, it is collected and processed for the following purposes.
• Execution of the processes for the establishment and performance of the contract,
• Execution of communication activities,
• Executing activities to provide you with a better shopping experience and to increase your satisfaction, especially by running the campaigns, presenting the products suitable for your preferences,
• Executing activities for the development and improvement of the products and services offered by our company,
• Presenting products that you may be interested in, taking into account your interests
• Contacting and informing about the conditions, current status and updates of contracts concluded on our platform pursuant to the relevant articles of the Law on Distance Sales Contract and Consumer Protection,
• Informing you about developments, opportunities and innovations at Telveli.com.tr, if you have your explicit consent,
• Recognition of our customers who shop from the website and/or mobile applications, carrying out activities for their use in customer environment analysis, and within this scope, conducting surveys in electronic and/or physical environment through contracted institutions,
• Evaluation of your requests, complaints and suggestions regarding our products and services,
• Telveli.com.tr. Ensuring the security of operations regarding the platform,
• Ensuring that the activities are carried out in accordance with the legislation,
• Follow-up and execution of legal affairs,
• Informing authorized persons, institutions and organizations.

3. What is the legal reason for the processing of your personal data?

Telveli.com.tr processes your personal data under the heading "Which personal data is being processed by us?" for the above-mentioned purposes, based on the legal compliance reasons set forth in Articles 5, 8 and 9 of the KVKK and listed below.

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• Based on the legal reason that it is clearly stipulated in the legislation to which our company is subject, especially the Law 6563 on the Regulation of Electronic Commerce, the Turkish Commercial Code No. 6102, the Turkish Penal Code No. 5237 and the Law on the Protection of the Consumer No. 6502; Fulfilling our obligations arising from the legislation, especially the activities to ensure the security of the operations on the company platform, to carry out the information security processes, to ensure that the activities are carried out in accordance with the legislation,
• Based on the legal grounds that it is necessary to process your personal data, provided that it is directly related to the establishment or performance of the contract; Carrying out the activities of establishing contracts concluded on our platform under the relevant articles of the Law on the Protection of the Consumer, such as distance sales contracts, carrying out activities for the realization of your purchases, conducting and controlling the business activities of the company, monitoring the delivery processes, submitting your requests, complaints and suggestions regarding our products and services. evaluation, execution and control of finance and accounting processes, execution of communication activities,
• Based on the legal reason that it is mandatory for our company to fulfill its legal obligation; Fulfilling the legal obligations specified in the decisions, guides and guides published by the competent authorities and/or in the secondary legislation to which our Company is subject, especially the Regulation on Distance Contracts and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and informing authorized persons, institutions and organizations , ensuring that the activities are carried out in accordance with the legislation, following and executing the legal affairs, executing the financial and accounting works,
• Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right; execution of legal and litigation affairs,
• Based on the legal reason that data processing is mandatory for the legitimate interests of our company, provided that it does not harm fundamental rights and freedoms; Carrying out activities for the development and improvement of the products and services offered by our company,
• Based on the legal reason for your explicit consent; Transferring personal data abroad.

4. To whom and for what reasons does Telveli.com.tr transfer your personal data?

Our company takes care to process your personal data in accordance with the "need to know" and "need to use" principles, by providing the necessary data minimization and by taking the necessary technical and administrative security measures. Since the execution or control of business activities, ensuring business continuity, operation of digital infrastructures necessitate continuous data flow with different stakeholders, we have to transfer the personal data we process to third parties for certain purposes. In addition, it is very important that your personal data is accurate and up-to-date so that we can fully and properly fulfill our contractual and legal obligations. For this, we have to work with various business partners and service providers.

Your personal data, the execution of the marketplace operation, the delivery of the products you ordered, the management of your help and support requests for your processes, the execution of activities to increase your experience and satisfaction, the execution of activities for the development and improvement of the products and services offered by our company, to provide you with a better shopping experience. To the extent necessary, especially for the purposes of providing experience and increasing your satisfaction, ensuring business continuity, ensuring information security, fulfilling legal obligations, and limited to the purposes specified in the second article of this clarification text:

Based on the legal grounds that it is clearly stipulated in the legislation to which our company is subject, and that it is necessary for the fulfillment of its legal obligations, it is necessary for the establishment or performance of the contract;

• With the seller of the product and the service provider in order to carry out the purchasing processes,
• In order to carry out logistics activities and follow up the delivery processes, you and/or the person to whom the product will be delivered to the seller of the purchased product, cargo companies and private couriers,
• With our business partners, the seller of the purchased product, our consultants and service providers, banks, financial advisors,
• With business partners and other service providers that provide call center services for the delivery of goods and services sales and after-sales support services,
• With business partners and service providers providing services in the field of quality control, complaint management and risk analysis,
• With our relevant business partners, consultants and service providers, banks, financial advisors for the management of financial and accounting processes, identification and evaluation of risks, and prevention of frauds,
• With the e-invoice partner to send the e-invoice to the customer electronically; With cargo and courier companies for the delivery of physical contracts or invoices, with our business partners who provide private integrator, independent audit, customs, financial advisor/accounting services,
• In order to fulfill the tax obligations, the invoices and collection receipts of the T.C. With the officials of the Ministry of Treasury and Finance,
• With our business partners and service providers that provide, operate or provide services to our IT infrastructure,
• With our business partners who provide services in the field of risk management and financial reporting processes,
• Based on legal grounds that data processing is mandatory for the establishment, exercise or protection of a right, it is clearly stipulated in the legislation to which our company is subject, and it is compulsory for the fulfillment of its legal obligation;
• Within the scope of fulfilling our legal obligations, with lawyers, auditors, forensic experts, cyber security consultants, tax consultants and other third parties and business partners from whom we receive consultancy and services,
• With authorized public institutions and organizations such as regulatory and supervisory institutions, courts and enforcement offices,
• It can be shared with other public institutions or organizations that are authorized to request your personal data, with our domestic and/or foreign affiliates, suppliers, business partners, contracted banks and third parties from which we purchase products or services.

B - OUR GUEST MEMBERS

1. Which personal data is processed by Telveli.com.tr?

People who follow and/or buy products on the platform without being a member of the Telveli.com.tr platform are defined as "Guest Members". Your personal data below is processed when you use the Telveli.com.tr platform as a guest member and when you shop. .

• Your Identity Information: your name, surname,
• Your Contact Information: your mobile phone number, delivery address, e-mail address,
• Your Customer Transaction Information: order and information, billing information, delivery transaction information, transaction history information about your purchases, request and complaint information,
• Your Transaction Security Information: IP address information, cookie information,
• Your Legal Transaction Information: information in correspondence with authorized persons, institutions and organizations, information in lawsuit and enforcement files, your legal information request information,
• Your Audio Recording Information: If you call the call center, provide a voice recording.

2. What are the purposes of processing your personal data and the collection methods?

Your identity, contact and customer transaction information; It is automatically collected and processed electronically from you, mobile application or website for the following purposes.

• Execution of the processes for the establishment and performance of the contract,
• Execution and supervision of finance and accounting processes,
• Execution and supervision of the company's business activities,
• Execution of logistics activities and follow-up of delivery processes,
• Making purchases on the website/mobile applications and confirming the identity information of the transaction,
• Executing activities for the development and improvement of the products and services offered by our company,
• Execution of strategic analysis studies,
• Execution of communication activities,
• Contacting and informing about the conditions, current status and updates of contracts concluded on our platform under the relevant articles of the Law on Distance Sales Contract and Consumer Protection, establishment of a membership agreement,
• Evaluation of requests, complaints and suggestions regarding our products and services,
• Execution of goods and services after-sales support services,
• Execution of information security processes,
• Ensuring the security of operations regarding the Telveli.com.tr platform,
• Ensuring that the activities are carried out in accordance with the legislation,
• Follow-up and execution of legal affairs,
• Informing authorized persons, institutions and organizations.
• Your transaction security information; It is automatically collected and processed electronically from you, mobile application or website for the following purposes.
• Execution of the processes for the establishment and performance of the contract,
• Execution and supervision of the company's business activities,
• Making purchases on the website/mobile applications and confirming the identity information of the transaction,
• Executing activities for the development and improvement of the products and services offered by our company,
• Execution of information security processes,
• Ensuring the security of operations regarding the Telveli.com.tr platform,
• Ensuring that the activities are carried out in accordance with the legislation,
• Informing authorized persons, institutions and organizations.
• Your legal transaction information; It is automatically collected and processed electronically from you, the mobile application, the website, for the following purposes.
• Execution of the processes for the establishment and performance of the contract,
• Execution and supervision of the company's business activities,
• Executing activities for the development and improvement of the products and services offered by our company,
• Evaluation of your requests, complaints and suggestions regarding our products and services,
• Execution of information security processes,
• Ensuring the security of operations regarding the Telveli.com.tr platform,
• Ensuring that the activities are carried out in accordance with the legislation,
• Follow-up and execution of legal affairs,
• Informing authorized persons, institutions and organizations.
• Your audio recording information; If you contact the call center, it is collected and processed for the following purposes.
• Execution of the processes for the establishment and performance of the contract,
• Execution of communication activities,
• Executing activities for the development and improvement of the products and services offered by our company,
• Contacting and informing about the conditions, current status and updates of contracts concluded on our platform pursuant to the relevant articles of the Law on Distance Sales Contract and Consumer Protection,
• Evaluation of your requests, complaints and suggestions regarding our products and services,
• Ensuring the security of operations regarding the Telveli.com.tr platform,
• Ensuring that the activities are carried out in accordance with the legislation,
• Follow-up and execution of legal affairs,
• Informing authorized persons, institutions and organizations.

3. What is the legal reason for the processing of your personal data?

Telveli.com.tr, “Which personal data are processed by us?” Your personal data in the title is processed for the above-mentioned purposes, based on the legal compliance reasons specified in Articles 5, 8 and 9 of the KVKK and listed below.

• Based on the legal reason that it is clearly stipulated in the legislation to which our company is subject, especially the Law 6563 on the Regulation of Electronic Commerce, the Turkish Commercial Code No. 6102, the Turkish Penal Code No. 5237 and the Law on the Protection of the Consumer No. 6502; Fulfilling our obligations arising from the legislation, especially the activities to ensure the security of the operations on the company platform, to carry out the information security processes, to ensure that the activities are carried out in accordance with the legislation,
• Based on the legal grounds that it is necessary to process your personal data, provided that it is directly related to the establishment or performance of the contract; Carrying out the activities of establishing contracts concluded on our platform under the relevant articles of the Law on the Protection of the Consumer, such as distance sales contracts, carrying out activities for the realization of your purchases, conducting and controlling the business activities of the company, monitoring the delivery processes, submitting your requests, complaints and suggestions regarding our products and services. evaluation, execution and control of finance and accounting processes, execution of communication activities,
• Based on the legal reason that it is mandatory for our company to fulfill its legal obligation; Fulfilling the legal obligations specified in the decisions, guides and guides published by the competent authorities and/or in the secondary legislation to which our Company is subject, especially the Regulation on Distance Contracts and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and informing authorized persons, institutions and organizations , ensuring that the activities are carried out in accordance with the legislation, following and executing the legal affairs, executing the financial and accounting works,
• Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right; execution of legal and litigation affairs,
• Based on the legal reason that data processing is mandatory for the legitimate interests of our company, provided that it does not harm fundamental rights and freedoms; Carrying out activities for the development and improvement of the products and services offered by our company,
• Based on the legal reason for your explicit consent; Transferring personal data abroad.

4. To whom and for what reasons does Telveli.com.tr transfer your personal data?

Our company takes care to process your personal data in accordance with the "need to know" and "need to use" principles, by providing the necessary data minimization and by taking the necessary technical and administrative security measures. Since the execution or control of business activities, ensuring business continuity, operation of digital infrastructures necessitate continuous data flow with different stakeholders, we have to transfer the personal data we process to third parties for certain purposes. In addition, it is very important that your personal data is accurate and up-to-date so that we can fully and properly fulfill our contractual and legal obligations. For this, we have to work with various business partners and service providers.

Your personal data, the execution of the marketplace operation, the delivery of the products you ordered, the management of your help and support requests for your processes, the execution of activities to increase your experience and satisfaction, the execution of activities for the development and improvement of the products and services offered by our company, to provide you with a better shopping experience. To the extent necessary, especially for the purposes of providing experience and increasing your satisfaction, ensuring business continuity, ensuring information security, fulfilling legal obligations, and limited to the purposes specified in the second article of this clarification text:

Based on the legal grounds that it is clearly stipulated in the legislation to which our company is subject, and that it is necessary for the fulfillment of its legal obligations, it is necessary for the establishment or performance of the contract;

• With the seller of the product and the service provider in order to carry out the purchasing processes,
• In order to carry out logistics activities and follow up the delivery processes, you and/or the person to whom the product will be delivered to the seller of the purchased product, cargo companies and private couriers,
• With our business partners, the seller of the purchased product, our consultants and service providers, banks, financial advisors,
• With business partners and other service providers that provide call center services for the delivery of goods and services sales and after-sales support services,
• With business partners and service providers providing services in the field of quality control, complaint management and risk analysis,
• With our relevant business partners, consultants and service providers, banks, financial advisors for the management of financial and accounting processes, identification and evaluation of risks, and prevention of frauds,
• With the e-invoice partner to send the e-invoice to the customer electronically; With cargo and courier companies for the delivery of physical contracts or invoices, with our business partners who provide private integrator, independent audit, customs, financial advisor/accounting services,
• In order to fulfill the tax obligations, the invoices and collection receipts of the T.C. With the officials of the Ministry of Treasury and Finance,
• With our business partners and service providers that provide, operate or provide services to our IT infrastructure,
• With our business partners who provide services in the field of risk management and financial reporting processes,
• Based on legal grounds that data processing is mandatory for the establishment, exercise or protection of a right, it is clearly stipulated in the legislation to which our company is subject, and it is compulsory for the fulfillment of its legal obligation;
• Within the scope of fulfilling our legal obligations, with lawyers, auditors, forensic experts, cyber security consultants, tax consultants and other third parties and business partners from whom we receive consultancy and services,
• With authorized public institutions and organizations such as regulatory and supervisory institutions, courts and enforcement offices,
• It can be shared with other public institutions or organizations that are authorized to request your personal data, with our domestic and/or foreign affiliates, suppliers, business partners, contracted banks and third parties from which we purchase products or services.

HOW DOES Telveli.com.tr PROTECT YOUR PERSONAL DATA?

Personal data shared with Telveli.com.tr is under the supervision and control of us. Telveli.com.tr is responsible as data controller in establishing the necessary organization and taking and adapting technical measures in order to protect the confidentiality and integrity of information in accordance with the provisions of the applicable legislation. has undertaken. Being aware of our obligation in this regard;

• Infiltration tests are carried out periodically in accordance with international and national technical standards on data privacy.
• Your personal data that you transmit to Telveli.com.tr via the website, mobile site and mobile application is protected using SSL (Secure Sockets Layer) technology.
• Risk analyzes are carried out on a regular basis regarding personal data processing activities and actions are taken to reduce risks.
• Access and authorization controls are implemented to prevent unauthorized access to personal data.
• In this context, we inform you that we always update our data processing policies.

Your RIGHTS TO PROTECT YOUR PERSONAL DATA

Applying to our Company through the methods listed in the "Communication for Your Rights and Requests" section of this Clarification Text,

• Learning whether your personal data is processed,
• Request information about it if it has been processed,
• Learning the purpose of processing your personal data and whether they are used in accordance with the purpose,
• Knowing the third parties to whom it has been transferred at home or abroad,
• Requesting correction of personal data if it is incomplete or incorrectly processed,
• To request the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK,
• Requesting that the actions taken pursuant to your rights in the form of correction, deletion and destruction mentioned above be notified to third parties to whom personal data has been transferred,
• Objecting to the emergence of a result against you by analyzing your processed personal data exclusively with automated systems,
• You have the right to demand the compensation of your damage in case you suffer damage due to the processing of your personal data in violation of the relevant legislation.

ABOUT THE LIGHTING TEXT

Telveli.com.tr reserves the right to update the text of this Statement on the Protection of Personal Data at any time within the framework of changes that can be made in the current legislation.